Ikarus VR provides innovative VR 3D products and services through our websites, applications, content, hardware, and services. Our privacy policy covers the practices of handling and securing personal information and how we handle information that identifies or is associated with the collection, usage and sharing and deletion of personal data.
Our privacy policy (the “Policy”) defines the types of personal data we collect and use when you use our games, products, and services (“Services”) and when you access our websites or visit them (each a “Website”) and how we may use that data.
We are responsible for your data. Please take a moment and familiarize yourself with our privacy practices. You may always contact us at hello@ikarusvr.com if you have any questions.
Personal Data
On your interaction with Ikarus VR, which includes contact with our customer support team, participation in an online survey, or the usage of any “product” and/ or “services”, we collect your data, including
Information We Collect
Account information
When you register to use our services, you need to provide information such as username, address, telephone number, email address, the country you are located in, and other necessary details.
Transaction information
When you add payment information or go for a purchase, we collect information regarding the transaction, such as the payment information, purchase activity, and shipping and contact details.
ID
In certain jurisdictions, we may collect government-issued ID, including when processing a refund as required by law.
Correspondence
When clients interact with us, we’ll receive details including contact information like telephone numbers, the communication content, including customer support call recording, and contacts through social media channels.
User content
Our company may collect all the content generated under our services, including comments and other information about the content we created for our customers.
Information we collect automatically
We collect information automatically under certain circumstances,
Your engagement with Ikarus VR
We receive information when you log in and out of Ikarus VR services. This includes the time/date. We have access to information when you browse our website.
Device and network information
We may collect information regarding the domain and host from which you access the internet, the internet protocol; the address of the computer or ISP you are using, and anonymous statistical data.
Cookies
Our company uses cookies and similar technologies to operate and provide the services. This is especially true when we use cookies to remember the language preference and for security purposes. To learn more, see our Cookies Policy. We obtain consent to the use of cookies where required by law.
Troubleshooting information
Our company also collects troubleshooting information, including crash logs which may contain the user ID, device ID, IP address, CPU usage, Google Analytics, amount of time it takes when loading a feature, power consumption information, frame rate, and whether there are certain features.
Why do we use personal data?
At Ikarus VR, we use personal data to provide our service to you, to market you for security and fraud prevention, and comply with applicable law. Also, we may use it for other purposes under applicable law.
Provide service
We use the information to provide you with our service. For instance
Improve service
Our company uses information to collect and improve the service. We use the information to:
To market clients
We use the information to send promotional messages about our services. This information is used to measure the effectiveness of the marketing activities. If you like to opt out of receiving marketing messages, please follow the instructions in such marketing messages. Also, our company obtains consent to send such messages as required by law.
Security and fraud prevention
We use the information to collect and verify accounts, devices, and activities, combat harmful conduct, and detect and prevent technical or security issues, including fraudulent activity. We aim to promote the safety and security on and off the service.
Comply as per law
To satisfy tax or reporting, or to comply with a lawful government request.
How we share personal data
Ikarus VR may share personal data with developers, i.e., our affiliated companies, service providers who act on our behalf, partners, and third parties in the context of corporate transactions, with consent from the consumers or otherwise allowed by law.
Affiliated firms
As a global company, Ikarus VR is supported by several affiliated entities. We share information with affiliated entities as per necessity to offer important functions such as cloud hosting, security, research and development, analytics, online payments, technical support, and content moderation.
Service providers
Our company can engage third parties to act as our service providers and perform certain tasks on our behalf. This generally covers processing or storing data. The service providers are obligated to handle personal data consistent with the Privacy Policy as per the instructions. They may not use the personal data we share for their purpose and must remove or return data that they have fetched.
Law enforcement
Our company may disclose the information if we determine that for national security, law enforcement, or other issues of public importance disclosure is necessary or appropriate. Also, we may disclose information about you where there is a lawful basis for doing so if we determine that disclosure is necessary to enforce terms and conditions or to protect the operations or users.
Your rights
Depending on the nature of the choice, we need to verify the identity before honoring the request. Here are the choices you have concerning personal data.
Access to information
Clients may request access or update to personal data by emailing us.
Deletion of data
Clients may request to delete their data by emailing us. However, if we remove the information, we may not provide all or part of our services.
Rectification and erasure
You may request at any time to correct personal data which you believe is incorrect or inaccurate. You may also ask us to erase personal data if you believe we need to continue retaining it, i.e., the right to be forgotten.
Please note that we may request you to verify the new data, and we may take our own steps to check that the new data you have provided is correct.
You can exercise this right at any time by writing to us using the contact details set out here and telling us about your request to rectify or erase your personal data.
Revoking the consent
If we request you for your consent to collect, use, or share personal data, you may revoke it by changing the choice in the relevant device or app settings or by emailing us. We process all the requests within a timeframe after receipt, and the revocation will become effective once processing is complete.
Opt-out of marketing communications
Clients have the right to opt out of marketing-related messages by simply following the unsubscribe instructions or by submitting a request to the email address. You may continue to receive service-related and other non-marketing messages.
We may send email marketing surveys or related messages. You can opt out at any time by writing to us at hello@ikarusvr.com.
Data security and retention
Our company sticks to technical and organizational measures to protect personal data from unauthorized access, use disclosure, alteration, and destruction. You must also understand that the information transmission via the internet isn't completely secure. We don't guarantee the security of information transmitted via Ikarus VR services.
Our company retains data as long as necessary and for the purpose set out in the Privacy Policy. We may retain information when necessary to comply with contractual and legal obligations, especially when we have legitimate business interests to do so.
Policy change
In case of a policy change, we notify all such changes. If we make an administrative change, we update the “Last Updated” date on the Privacy Page.
Jurisdiction Specific terms
In the event of a conflict between the provisions of the Jurisdiction-Specific Terms relevant to the jurisdiction from which you access or use our service, the rest of the Privacy Policy, the relevant jurisdictions’ Jurisdiction-Specific Terms will govern the data processing.
EEA, UK, and Switzerland
All the information provided here applies to the European Economic Area, United Kingdom, and Switzerland, collectively referred to as “Europe”.
Legal bases for processing
We use personal data only as permitted by law. Our legal basis for processing the personal data is described in the Privacy Policy.
For a contract governing the provision of the service or to take steps that you request before signing up for an account to use our service.
The processing can be necessary for our legitimate interests, namely to identify and resolve issues with the services and improve the quality of service.
The processing is necessary for the legitimate interests, to ensure our services are safe and secure.
Your right
For clients who are located in Europe, you have the following rights about personal data.
Right to portability
In case of any automated processing of personal data based on consent or a contract, you have the right to transfer or receive a copy of the personal data in a usable and portable format.
Right to restriction
Consumers have the right to limit the purposes for which we process their data if the continued processing of personal data in this way is not justified.
Right to objection
Clients have the right to object to any processing based on legitimate interests where there are grounds relating to a particular situation. However, there may be compelling reasons for continuing the process of personal data.
Cross-border transfer
Our company safeguards to ensure that the personal data remains protected and requires third-party service providers and partners if applicable to have appropriate safeguards as well. Also, we ensure that,
The personal data is transferred to countries recognized as offering an equivalent level of protection
The transfer is made under safeguard standard data protection clauses adopted by the European Commission
Data Security
We ensure to protect our users from unauthorized access to or unauthorized alterations, disclosure, or destruction of information. We have aligned technical, managerial, and physical safeguards, including internal policies for complete data protection, limitation of access to personal data on a need-to-know basis, and control of access to the facilities where personal data is processed.
Destruction retention
Once the purpose of collection consented by you gets achieved, we destroy personal data for the periods of use as consented to by you or as provided in the Privacy Policy.
Children
Our services are not intended for use by children under the age of 13. If we believe we have collected personal data about your child, you may request that we cease processing data about your child.
Destruction of personal data
We destroy personal data in a way that renders it unrestorable by the relevant department.
Overseas transfer of personal data
Our organization entrusts data to affiliates and service providers. Some may be subjected to consents or notifications as applicable. The entities receiving and processing your data are committed to using and storing personal data in compliance with guidelines, taking all available physical and technical measures to protect personal data.
Contact Details
If there are any queries regarding the Privacy Policy or you wish to exercise any of your rights as set above, or if our Policy has not been followed, please get in touch with us at:
Email- hello@ikarusvr.com
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